To reset your password, click on the forgotten password link on the login page.

Your username will be the primary email address you nominated for your account. Alternatively you can enter a domain name under your account to trigger the password reset. For accounts created before April of 2025, legacy account references can also be used.

On submitting the form, you will receive an email that includes a link prompting you to re-verify your email address and to set a new password for your account. If you are unsure of the email address associated with your domain name(s), please contact our customer service team.

If your contact details are no longer valid, you will need to complete and return our Change of contact form.




Log into your account, select the My account tab and update your Profile. Here you can change your default or add secondary email addresses, your phone number(s), or your billing address.

For domain level contacts, go to the Products & Services tab, select the domain name that you wish to update and then select Update Registrant. Please note that these changes only update the contact details associated with the account and the domain name respectively, and do not change the licence holder of your domain name.

For further details, please see the Access and contact details page.




Once signed in to your account, select the Products & Services tab in the navigation bar.

• Pending review - your application currently being reviewed against the eligibility and allocation criteria.
  
  
• Awaiting order payment - application has been approved, but the registration of the domain name is pending receipt and allocation of the associated registration fees. Fees must be paid prior to a licence being issued. Failure to pay the associated invoice by the due date will result in the application being cancelled.
  
  
• Cancelled - application has been cancelled either due to it not meeting the eligibility and/or allocation criteria and having been rejected (TBC) or having timed out due to either lack of response to a request for further information or supporting documentation or lack of payment. Please check the email address associated with your account for the corresponding notification.

Yes. When placing a new order, select Continue shopping at the checkout step to search for and add additional domain names to your cart.




No. All eligibility and allocation criteria must be able to be met at the time of application.




You can renew your domain name through the following steps:

• Sign in to your edu.au domain name management account
• Navigate to Products & Services and select the domain name
• Click Issue next invoice from the management options

Your renewal will then be processed on receipt and reconciliation of payment if paying by direct deposit, or within a few minutes if paying via credit card.

You can also enable auto-renew so that this process is automatic going forward.

For further information and renewal options, please see the Applications and renewals page.




From 90 days before the expiry date, however there is also a grace period of 30 days after the expiry date.

If the expiry date is reached without being renewed, the domain name will enter a suspended state, where any services that were attached to the domain name will no longer be accessible.

Subsequently, if you do not renew during the grace period, the domain name will be deleted from the registry, and you will need to submit a new application if you wish to reinstate the domain name. Please note once deleted from the registry, the domain name will also be available for others to register.




To change the name server delegation, from either the Dashboard or Products & Services tab, select the domain name that you wish to update and then select Update Nameservers. Please note you must have at least 2 name servers set for the registry to consider the domain active.




To change DNS records on the existing name servers, contact your hosting provider directly.

If you are hosting your DNS records with us, select the DNS tab in the navigation bar.

You can view your current name server delegation via the Domain name details panel for a selected domain name. For further information, please see the Hosting and DNS records page.




To enable DNS record hosting, website forwarding or email forwarding, you can either add these services during the application process for a new domain name or place a new order via your account dashboard for existing domain names.

To do this select Auxiliary Services as the product category and then Add to Basket for DNS Hosting & Forwarding and follow the prompts.




Sub-domains do not need to be registered. These are created by and managed as a function of your DNS hosting provider.

If hosting your DNS via our customer portal, the associated record can be added via DNS tab.

If hosting your DNS with a third-party provider, you will need to contact that provider for assistance.

Please note allowing a third party to operate under a sub-domain will be considered a breach of the Registrant Agreement.